Steps to Create a Ticket<\/h2>\n\n- Click the\u00a0ADD<\/strong>\u00a0button.<\/li>\n
- Enter the relevant attributes for the creation of a Ticket:\n
\n- \n
\n- Name: Write a clear and concise subject line for the ticket. This should summarize the issue in a few words and make it easy for the recipient to understand the problem.<\/li>\n
- Card Owner: Select the card owner for a Ticket<\/li>\n
- Description: Provide a detailed description of the problem or issue. Be sure to include any relevant information.<\/li>\n
- Priority: Specify the priority level of a ticket. This could be high, medium, or low, depending on the urgency of the issue.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n
- Fill in the other remaining attributes and click the\u00a0SAVE<\/strong>\u00a0button.<\/li>\n<\/ol>\n
To know how to quickly add a Ticket from the left navigation panel, click here<\/a>.<\/p>\n![\"\"](\"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-content\/uploads\/2022\/12\/Tickets.png\")
<\/a><\/p>\nDefault Sections in Tickets<\/h2>\n
The default sections appearing for a Ticket are Details, Linked Cards, Comments & Attachments, and Activity Log.<\/p>\n
Once the Ticket is created, the following tabs are visible:<\/p>\n
\n- Details<\/b>: The Details section displays, gathers, and tracks all information related to the Ticket.<\/li>\n
- Comments & Attachments:\u00a0<\/b>The members can add comments related to the project item which are then listed in the Comments section. When a project item requires more data for reference, you can attach files that can be downloaded, edited, and uploaded. For more information, click\u00a0here<\/a>.<\/li>\n
- Linked Cards:<\/strong>\u00a0It helps you to set parent-child hierarchy and relationship between themes\/epics and workitems and trace them while working with them. For more information, click\u00a0here<\/a>.<\/li>\n
- Activity Log<\/b>: The Activity log displays the list of operations in reverse chronological order for activities performed such as updating, closing, reopening, etc. In the Activity Log, you can view the various versions and the differences in two versions of a workitem. For more information, click\u00a0here<\/a>.<\/li>\n<\/ul>\n
Common Operations to Manage Tickets<\/h2>\n\n- Edit<\/a><\/li>\n
- Import<\/a><\/li>\n
- Export<\/a><\/li>\n
- Multiline Add Item<\/a><\/li>\n
- Delete<\/a><\/li>\n
- Multi Sort<\/a><\/li>\n
- Column Settings<\/a><\/li>\n
- Print<\/a><\/li>\n
- Copy<\/a><\/li>\n<\/ul>\n
<\/p>\n
\n\n- Was this helpful?<\/span><\/li>\n
- Yes<\/a> No<\/a><\/li>\n<\/ul>\n<\/div>","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","multi-rating":{"mr_rating_results":[]},"_links":{"self":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article\/13647"}],"collection":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/comments?post=13647"}],"version-history":[{"count":4,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article\/13647\/revisions"}],"predecessor-version":[{"id":13855,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article\/13647\/revisions\/13855"}],"wp:attachment":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/media?parent=13647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- \n
- \n
- \n
- Name: Write a clear and concise subject line for the ticket. This should summarize the issue in a few words and make it easy for the recipient to understand the problem.<\/li>\n
- Card Owner: Select the card owner for a Ticket<\/li>\n
- Description: Provide a detailed description of the problem or issue. Be sure to include any relevant information.<\/li>\n
- Priority: Specify the priority level of a ticket. This could be high, medium, or low, depending on the urgency of the issue.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n
- Fill in the other remaining attributes and click the\u00a0SAVE<\/strong>\u00a0button.<\/li>\n<\/ol>\n
To know how to quickly add a Ticket from the left navigation panel, click here<\/a>.<\/p>\n
<\/a><\/p>\nDefault Sections in Tickets<\/h2>\n
The default sections appearing for a Ticket are Details, Linked Cards, Comments & Attachments, and Activity Log.<\/p>\n
Once the Ticket is created, the following tabs are visible:<\/p>\n
- \n
- Details<\/b>: The Details section displays, gathers, and tracks all information related to the Ticket.<\/li>\n
- Comments & Attachments:\u00a0<\/b>The members can add comments related to the project item which are then listed in the Comments section. When a project item requires more data for reference, you can attach files that can be downloaded, edited, and uploaded. For more information, click\u00a0here<\/a>.<\/li>\n
- Linked Cards:<\/strong>\u00a0It helps you to set parent-child hierarchy and relationship between themes\/epics and workitems and trace them while working with them. For more information, click\u00a0here<\/a>.<\/li>\n
- Activity Log<\/b>: The Activity log displays the list of operations in reverse chronological order for activities performed such as updating, closing, reopening, etc. In the Activity Log, you can view the various versions and the differences in two versions of a workitem. For more information, click\u00a0here<\/a>.<\/li>\n<\/ul>\n
Common Operations to Manage Tickets<\/h2>\n
- \n
- Edit<\/a><\/li>\n
- Import<\/a><\/li>\n
- Export<\/a><\/li>\n
- Multiline Add Item<\/a><\/li>\n
- Delete<\/a><\/li>\n
- Multi Sort<\/a><\/li>\n
- Column Settings<\/a><\/li>\n
- Print<\/a><\/li>\n
- Copy<\/a><\/li>\n<\/ul>\n
<\/p>\n
\n- \n
- Was this helpful?<\/span><\/li>\n
- Yes<\/a> No<\/a><\/li>\n<\/ul>\n<\/div>","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","multi-rating":{"mr_rating_results":[]},"_links":{"self":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article\/13647"}],"collection":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/comments?post=13647"}],"version-history":[{"count":4,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article\/13647\/revisions"}],"predecessor-version":[{"id":13855,"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/article\/13647\/revisions\/13855"}],"wp:attachment":[{"href":"https:\/\/www.nimblework.com\/knowledge-base\/nimble\/wp-json\/wp\/v2\/media?parent=13647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Import<\/a><\/li>\n
- Comments & Attachments:\u00a0<\/b>The members can add comments related to the project item which are then listed in the Comments section. When a project item requires more data for reference, you can attach files that can be downloaded, edited, and uploaded. For more information, click\u00a0here<\/a>.<\/li>\n
- Details<\/b>: The Details section displays, gathers, and tracks all information related to the Ticket.<\/li>\n