Digité April 2021 Newsletter

The rise of Artificial Intelligence in every possible field has been monumental in recent years. It has changed our day-to-day lives completely – from a Google search prompt to voice commands on Alexa. In organizations, AI not only helps in better decision making, but also accelerates your move towards a complete digital transformation.


In this month’s newsletter, we take a look at the rise of Artificial Intelligence and how we, at Digite, are incorporating various elements of AI, not only in our products, but other popular tools such as Zendesk!

Ditto! for Zendesk

Ditto – Digite’s latest AI-powered similarity engine for Zendesk has come into existence with a bang! While using various Machine Learning techniques, it mainly utilizes NLP for better – fast and more informed – ticket management. In this article, Ashwin Swarup introduces the much-awaited Similarity Engine for Zendesk – Ditto!

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AI in Project Management

With AI having a positive impact across fields, project management wasn’t left behind. It has been a game-changer as it has helped in reducing errors and increasing productivity through automation and other processes. In this article, Bhaskar S discusses the 5 ways in which AI will aid project management.

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Digital Transformation & Artificial Intelligence: Is Your Organization Ready?

Digital Transformation has always been the need of the hour for every company, and that fact has only been reiterated in the past one year. In this article, Bhaskar S digs into what exactly Digital Transformation means, and how AI has become among the most important members in any workplace.

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Creating Scalable Chatbots

Chatbots have become very popular in the last few years, and why not – ensuring users of an app or a website receive instantaneous support is something any team would want. In this article, Anitej Rao takes us through kAIron, our no-code chatbot trainer, which helps you set up a domain-agnostic chatbot in no time!

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5 Ways Artificial Intelligence (AI) Will Aid Project Management

Multiple waves of the pandemic across the globe have again reiterated the importance of remote working, which has been a boon for organizations in the past year. In this article, J Brech discusses the benefits of AI for people working remotely.

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