Nimble Blog

John dreads his Friday evenings. It is that time of the week when he tries to track the progress of his team of thirty, spread out across the country, working on a mega project to migrate the company’s on-premise infrastructure to the cloud. He feels overwhelmed as he spends all weekend sifting through hundreds of emails, chat messages, spreadsheets, printouts and even sticky notes to put together a coherent picture of where the team stands on the project front. Are they on track to finish setting up the cloud database by next Thursday? Is his team overworked (well, he certainly is!)? Will adding that extra replica exceeds their budget? Will he be able to spare a team member to work on that long-pending patch? With more questions than answers, John wonders about his performance and that of the team he manages. John’s boss has similar concerns about his team of managers. So does John’s boss’s boss and so on.

Chatbots have now become an indispensable part of human lives. Today’s consumer demand for better, faster and more personalized interaction. Chatbots are programmed to react to queries with quick answers in nanoseconds. One cannot imagine meeting customer’s expectations without chatbots in the business.

We are all too familiar with this scenario – the team follows all the structure, processes and methods that are recommended for Agile, but we have this sinking “feeling” that the team is not Agile, something seems amiss.

If you receive a high volume of customer requests every day and it outperforms your team’s ability to resolve these requests. Automated customer service will be able to solve questions and free up resources for your support team. Gone are the days when customer service was a one-on-one interaction between a consumer and a business.

Gone are the days when businesses were offline & consumers were indifferent about business operations. Today’s consumers expect a simplified buying process that’s quick, convenient and tailored specifically for them. One of the ways to make that happen is by deploying chatbots to your website.