The success of Agile has traditionally depended on the people and processes within an organization. Without communication and feedback, even the most qualified individuals will not succeed as a team. And without flexible processes, no organization will meet its goals.

Are your delivery times too long? Or are your deliveries unpredictable? Do your customers see you as unreliable and untrustworthy? Are you overburdened? Is your business addicted to saying "yes" and starting too many things all at once? Is your service delivery "fit-for-purpose"? Do you aspire to improve but are unsure how to go about it?

Volatility, uncertainty, complexity and ambiguity (VUCA) implies that at the portfolio level we need to deal with an entirely new set of challenges: ever changing and fluctuating demand, diverse customers with conflicting priorities, heterogenous capabilities, and mixed types of demand that are incommensurable.